Answering all incoming telephone calls: effectively determine caller’s needs, transfer them to the appropriate extension, and take accurate messages as necessary
Scheduling appointments for Arborist client visits
Ensuring that adequate telephone coverage is maintained
Support the office manager in ordering supplies and serving as an occasional backup
Learn and utilize technology (phone systems, email programs, word processing programs, and software) to increase efficiency, communication, and performance of duties
Perform general clerical tasks such as accepting deliveries, directing email queries, completing forms, ordering supplies, and other duties as necessary
Qualifications
Must be able to multi-task and answer a high volume of calls in a friendly and efficient manner
Must be dependable, energetic, and courteous with a positive attitude
The candidate must possess a clear and professional speaking voice, excellent customer service, and communication skills
Minimum one-year experience on a heavy traffic telephone system
Good computer skills – knowledge of Outlook, data entry, and the internet
