SMS Privacy Policy & Messaging Terms

Emerald Tree & Shrub Care, Inc. (“Emerald Tree & Shrub Care, Inc.”, “we”, “our”, or “us”) may communicate with customers via SMS or mobile messaging to provide updates related to services, appointments, and account notifications. This page outlines how SMS communications are used and the policies governing those communications.


Communication via SMS and Mobile Messaging

By providing your mobile phone number to Emerald Tree & Shrub Care, Inc., you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls related to your use of our services, your account, transactional updates, or other service-related notifications.

These communications may be sent using automated technology or manual dialing systems.

Message frequency may vary depending on your interactions with Emerald Tree & Shrub Care, Inc.

Standard message and data rates may apply. Please contact your mobile carrier for details.

Opting Out

You may opt out of receiving SMS messages from Emerald Tree & Shrub Care, Inc. at any time by replying “STOP” to any SMS you receive.

After sending STOP, you will receive a confirmation message that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages unless you opt in again.

You may also request to opt out by contacting us using the email address listed on this website.

Use and Protection of Mobile Information

Your mobile phone number and SMS opt-in status will not be shared, sold, rented, or used for third-party marketing purposes.

Emerald Tree & Shrub Care, Inc. will only use your phone number in accordance with this policy and for the specific services or communications you have consented to receive.


Consent and Acceptable Use

Providing your mobile phone number constitutes your agreement to receive communications as described above.

Use of our messaging services is also subject to the SMS Acceptable Use Policy outlined below, which describes requirements around consent, content restrictions, sender identification, and opt-out handling.


SMS Acceptable Use Policy

This Acceptable Use Policy outlines the rules governing the use of messaging and communication services provided by Emerald Tree & Shrub Care, Inc.

By using our messaging services, you agree to comply with the following guidelines.

Failure to comply with this policy may result in suspension or termination of access to messaging services.

Consent Requirements

Obtaining Consent

Before sending SMS or MMS messages, Emerald Tree & Shrub Care, Inc. must obtain express consent from individuals. This includes:

  • A clear affirmative opt-in (for example checking a box on a web form)
  • Disclosure of the type and frequency of messages
  • A link to this SMS policy and our Privacy Policy

Records of consent may be retained, such as timestamps or signed agreements.

Sample Opt-In Language

Example language used for SMS opt-in:

By checking this box, you consent to receive text messages from Emerald Tree & Shrub Care, Inc. regarding your account and services. Up to 10 messages per month. Message and data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.

Revocation of Consent (Opt-Out)

Users may revoke consent at any time by replying with standard opt-out keywords such as:

STOP
 UNSUBSCRIBE

A final message may be sent to confirm the opt-out request. No additional messages will be sent unless new consent is provided.

Sender Identification

All outbound messages must clearly identify Emerald Tree & Shrub Care, Inc. as the sender unless the message is part of an ongoing conversation initiated by the recipient.

Message Content Restrictions

Messaging services may not be used to send or facilitate the following types of content:

Unsolicited or Spam Messages

  • Advertising or promotional messages without explicit user consent
  • Purchased phone lists or third-party contact lists

Illegal or Restricted Content

Including but not limited to:

  • Child exploitation material
  • Hate speech or incitement to violence
  • High-risk financial services (such as payday loans or crypto schemes)
  • Debt relief or credit repair services
  • Cannabis, CBD, or controlled substances
  • Prescription drugs without appropriate licensing
  • Gambling or betting content
  • Deceptive “make-money-fast” income claims

SHAFT Content

  • Sexually explicit material
  • Hate-based content
  • Alcohol promotions
  • Firearms or ammunition sales
  • Tobacco or vaping products

Fraudulent or Malicious Content

  • Phishing or impersonation
  • Malware, spyware, or viruses

Evasion and Abuse

The messaging services may not be used to:

  • Use public URL shorteners such as Bit.ly
  • Intentionally misspell keywords to bypass detection filters
  • Send similar messages from multiple numbers (“snowshoeing”)
  • Alter headers or spoof sender identity

Frequency and Reconfirmation

If recurring messages are sent:

  • Users must be informed of message frequency
  • Messages must periodically remind users of opt-out options
  • Consent may be reconfirmed as required by law

Enforcement

Violations of this policy may result in:

  • Warnings or temporary suspension
  • Termination of messaging services
  • Reporting to telecommunications carriers or regulatory authorities

Emerald Tree & Shrub Care, Inc. reserves the right to amend this policy at any time. Continued use of messaging services indicates acceptance of the current version.

Privacy and Data Usage

SMS opt-in information will not be shared with third parties for marketing purposes.

Mobile numbers will only be used for the purposes explicitly consented to and in accordance with our Privacy Policy.

For questions about this policy, please contact us using the email address listed in the website footer.

SMS Terms & Conditions

These SMS Terms & Conditions govern the SMS messaging services provided by Emerald Tree & Shrub Care, Inc.

Brand Name

Emerald Tree & Shrub Care, Inc.

Types of Messages You May Receive

By opting in, users may receive messages including:

  • Appointment reminders
  • Account notifications
  • Product or service updates
  • Customer support communications
  • Promotional or marketing messages (only if consented to)

Message Frequency

Message frequency varies depending on your interaction with Emerald Tree & Shrub Care, Inc., but will generally not exceed 15 messages per month unless otherwise specified at the time of opt-in.

Message and Data Rates

Standard message and data rates may apply. Please contact your mobile carrier for details.

Opt-Out Instructions

Text STOP at any time to cancel SMS communications.

You will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

Customer Support

Text HELP for assistance.

You may also contact us using the email address or phone number listed in the footer of this website.

Changes to Terms

These SMS Terms & Conditions may be updated from time to time.

Continued use of the messaging services after updates constitutes acceptance of the revised terms.